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We are critical on the way we handle the signals of your subscribers. Many years experience and integrity have come into the development of our Central Station Dispatch Procedures. Fire Central Station Dispatch Procedures Commercial- Dispatch the fire department immediately. Once the fire department has been dispatched we call the premises. If the correct alarm cancellation code is given and we are told that everything is ok, we try to cancel the dispatch. If no code, or the incorrect code, we call the premise. If there is no answer, we will call the contact list. Residential- Call back to the premises. If correct code is given and we are told that everything is fine, we will cancel the alarm with no further action taken. If we call the premises and incorrect/no code we dispatch the fire department and notify the contact list. Hold-Up / Panic / Ambush / Hostage / Duress: Commercial- Dispatch the police department immediately. No other calls are made. Residential- Dispatch the police department immediately and notify a contact on the call list, unless the dealer states otherwise. Commercial and Residential- Call back to the premises. If the correct alarm cancellation code is given and we are told that everything is ok. We will cancel the alarm with no further action taken. If the incorrect alarm cancellation code is given, or there is no answer after two call back attempts, we will dispatch the police and attempt to notify a contact on the call list. If the business or home is located in a jurisdiction that requires licensing or permitting of the alarm system, and it is not registered or registration is suspended, NO POLICE DISPATCH CAN BE MADE. If the business or home is located in a jurisdiction that requires two-call verification, the premise and first contact person on the notification list will be attempted. If no answer or no passcode is given from either number, the central station will dispatch the police and notify the rest of the notification list. Dealers have the option of making this signal a trouble or a fire alarm. Commercial Fire- Dispatch the fire department and notify the call list. Residential Fire- We notify the premises. If no answer/ no code, we dispatch the fire department and notify a contact on the call list. Commercial Trouble- We notify the premises of the signal being received. If no answer at the premises, we notify a contact on the call list immediately. Residential Trouble- We notify the premises of the signal being received. If no answer at the premises, we will try any other numbers given to us to reach the homeowners. If no phone numbers are listed, we will hold the signal for up to 12 hours, still trying to notify the homeowners. Commercial- Notify the premises. If no answer, we will notify the call list. Residential- We will try to make notification for up to 12 hours at the premises telephone number. Notify the subscriber at the premises telephone number. We will also notify the emergency contact list if there is no answer at the premises. Commercial/ Residential- Call back to the premises. If correct alarm cancellation code is given and we are told that everything is fine, we will cancel the alarm with no further action taken. If we call the premises and receive no answer or incorrect alarm cancellation code, we will dispatch the medical units and notify a contact on the call list. For actual medical alarms, the operator will stay on the line with the subscriber until help has arrived. Notify the subscriber at the premises telephone number. If unable to contact, we will notify a contact on the call list. Notify the premises call list. *Will not be handled on all major holidays Call back to the premises, and try to obtain an alarm cancellation code. If correct code is received, extend the new closing time. If incorrect code is given, call a contact on the call list informing them of signal. Notify the Alarm Company via fax machine or email. Commercial- Notify the subscriber at the premises telephone number. If unable to reach the subscriber, we will notify a contact on the call list. In storm conditions, no action is taken on Low Battery signals. Residential- Notify the homeowner at the premises telephone number. In storm conditions, no action is taken on Low Battery signals. If unable to reach a contact and messages are left at the premise, no further action will be taken. Commercial- Notify the subscriber at the premises telephone number. If unable to reach the premises, we will notify a contact on the call list. In storm condition, no action is taken on AC Loss signals. Residential- Notify the subscriber at the premises telephone number. In storm conditions, no action is taken on AC Loss signals. If unable to reach a contact and messages are left at the premise, no further action will be taken. Pull the dealer account copy. If code/zone is not on dealer information sheet, we will notify the dealer only of unidentified signal. Any account transmitting 8 signals or more in a one-hour period. Runaway dialers may block the transmission of other alarm signals into the receiver and must be shut down immediately. A charge per signal will be assessed to the dealer if the runaway account continues two hours past the notification to the dealer. This charge is at the sole discretion of AlarmWATCH. Priority List For Alarm Signals
AlarmWATCH™ P.O. Box 81, Hunt Valley, MD 21030 866-500-8808 |
