Dealer Survey

AlarmWATCH’s personnel understands that we provide our quality service to the "dealer’s customers", your customer care is in our hands.

To insure that we are doing our very best to serve your customers’ needs and to interact with our dealers in an efficient and knowledgeable manner we have devised a survey for feedback

Please help us evaluate our services and effectiveness by taking a moment to fill out our survey.

* Indicates Required Field

Please select the appropriate circle (5 being our most effective)

Central Station

1. Is our central staff polite and professional?

12345

2. Are your calls answered promptly?

12345

3. Are your alarms handled promptly?

12345

4. Are your alarms being handled accurately?

12345

5. When a problem occurs, is the central staff helpful and do you receive a response in a timely manner?

12345

6. Is the supervisor available and helpful when you need assistance?

12345

Data Entry

1. Is our data entry staff polite and professional?

yesno

2. After being transferred to data entry is you call answered promptly?

yesno

3. Is your data entry entered correctly?

yesno

4. When a problem occurs, is the data staff helpful and do you receive a response in a timely manner?

yesno

Accounting Department

1. Is our accounting staff polite and professional?

12345

2. Is our accounting department billing your accounts correctly?

12345

3. Is our accounting staff helpful with your questions?

12345

Overall Review

1. Are we doing a good job for you?

yesno

2. Are your customers satisfied with our service?

yesno

Comments

1. How can we do a better job for you and your customer?

2. Are there any services you would like for AlarmWATCH to offer in the future?

Thank you for your input, it is greatly appreciated!

* Company Name:

Survey Completed By:

* E-Mail:

AlarmWATCH™
Monitoring Response Worthy of Your Reputation

P.O. Box 81, Hunt Valley, MD 21030
410-785-3300 • Fax: 410-785-1742

866-500-8808